Terms of Service
Last Updated: October 25, 2025
Simple, clear terms for using Pip. We're here to help families, not hide behind legal jargon.
Why We Built Pip
We all have places to be, things to read, messages to respond to, and schedules to manage. Keeping track of it all can feel overwhelming - and it doesn't have to be that way.
Pip exists to reduce cognitive load. We believe everyone deserves an assistant that has your back. One that helps you stay on track, manage your days, and focus on what actually matters. Historically, that kind of support was reserved for executives with dedicated staff. We think everyone should have access to it.
That's why Pip can connect to your email and calendar - not to collect data, but to genuinely help. Summarizing your inbox, drafting replies, scheduling meetings, and keeping your day organized. Support that works for you, on your terms.
Why We Wrote These Terms
Quick Summary (The Important Bits)
- Age Requirements: You must be 13+ to use Pip. Under 18 needs parent permission. Under 13 needs active parent supervision.
- AI is Helpful, Not Perfect: Always verify important information. Don't use AI alone for medical, legal, or financial decisions.
- You Own Your Data: You keep ownership of what you put in and what the AI generates for you.
- Privacy Matters: We don't sell your data. We use anonymized data to improve the service.
- Built-in Safety: Our AI providers (Anthropic, Google AI) have safety filters that prevent harmful content.
1. Acceptance of Terms
By using Pip, you agree to these Terms of Service and our Privacy Policy. If you don't agree, please don't use the app.
These terms apply to everyone: family administrators, family members, and children under supervision.
2. What Pip Does
Pip is a family AI assistant that helps you:
- Have conversations and get AI assistance
- Coordinate and communicate with your family
- Store and retrieve family information
- Get homework help and educational support
About Our AI Partners
3. Who Can Use Pip
Age Requirements
- 13-17 years old: You need your parent or guardian's permission
- Under 13: You need parent permission AND active parent supervision
- 18+ (Family Admin): You can manage family groups and control settings
Parental Controls
Parents can:
- Link their account to their child's account
- View and manage usage activity
- Control content filtering and restrictions
- Manage privacy settings and set time limits
4. Acceptable Use
You may not use Pip to:
Service Abuse
- Bypass, disable, or circumvent safety features or usage limits
- Reverse engineer or extract Pip's underlying AI models
- Use automated tools to abuse the service
- Resell or redistribute access without authorization
Illegal Activities
- Plan, facilitate, or assist with illegal activities
- Generate content that violates applicable laws
Built-in Safety Features
5. Understanding AI Limitations
AI Can Make Mistakes
Pip uses AI to generate responses, but AI isn't perfect. It can make errors, give incomplete information, or suggest inappropriate things.
- Always verify important information from reliable sources
- Don't rely solely on AI for critical decisions
- Parents should supervise children's use
Don't Use AI Alone For
- Medical advice, diagnosis, or treatment
- Legal advice or contract interpretation
- Financial advice or investment decisions
- Mental health treatment or crisis intervention
Always consult qualified professionals for these important matters.
6. Your Data and Privacy
Who Owns What
You own your content: Both what you put into Pip and what AI generates for you.
We can use it to: Provide the service, keep it secure, and improve it using anonymized data.
Our Commitment to Transparency
- We'll never sell your data (ever)
- We'll explain major changes in plain English
- You can always ask us questions at [email protected]
7. Payments and Subscriptions
We may charge for certain features in the future. If we do:
- Prices will be clearly shown before you pay
- Subscriptions auto-renew unless you cancel
- Cancel at least 24 hours before renewal to avoid charges
- Price changes get 30 days notice
8. Account Termination
You can leave anytime by contacting [email protected].
We May Suspend or Close Accounts For
- Violating these terms or safety policies
- Illegal activity or fraud
- Risk to other users or the service
- Being inactive for over a year (with 30 days notice)
9. Legal Stuff
"As Is" Service
We provide Pip "as is" without warranties. We can't promise it will be perfect, always available, or error-free.
About Liability: If something goes seriously wrong, our liability is capped at the greater of what you paid us in the last 12 months or $100 USD.
These terms are governed by California law (United States). No mandatory arbitration - you can bring claims in small claims court or traditional courts.
10. Questions?
If you have questions about these terms, please contact us:
General Questions
Privacy, Legal, or Safety
We're a small team and read every message. Average response time: 2-3 business days.