Frequently Asked Questions

Last Updated: October 18, 2025

Getting Started

What is Pip? 
Pip is a family-focused AI assistant designed to help families stay organized, connected,
          and informed. It combines advanced AI technology with a deep understanding of family
          dynamics to provide personalized assistance for your entire household.
 

How do I create an account?

Creating an account is simple:

1 Click "Sign Up" on the landing page
2 Enter your email address
3 Choose a secure password
4 Verify your email address
5 Complete your profile with basic information

How do I set up my family group?

After creating your account, you can set up your family group:

1 Go to Settings → Groups
2 Click "Create New Group"
3 Name your family group
4 Invite family members by email or share an invite code
5 Add family member profiles (names, relationships, preferences)

Features

What can Pip help me with?

Pip can assist with a wide range of tasks:

Answering questions

Get information on any topic, from homework help to cooking tips

Planning & organization

Manage schedules, create to-do lists, plan events

Learning & education

Help children with homework, explain complex topics

Family communication

Share notes and information across your family group

Can Pip remember context from previous conversations?

Yes! Pip maintains conversation history within each chat thread, allowing it to understand context and provide more relevant responses. You can start a new conversation thread for different topics to keep things organized.

Can I use Pip on my phone?

Yes! Pip is accessible through any web browser on your phone, and we also offer native iOS and Android apps for the best mobile experience.

Privacy & Security

Is my data safe with Pip?

Absolutely. We take data security very seriously:

All data is encrypted in transit (TLS/SSL) and at rest
We use industry-standard authentication protocols
Regular security audits and monitoring
Compliance with GDPR, CCPA, and COPPA regulations

For more details, please review our Privacy Policy.

Do you sell my data?

No, never.

We do not sell, rent, or trade your personal information to third parties. We do not share your data for marketing purposes. Your family data belongs to you, and we are committed to keeping it private and secure.

Is Pip safe for children?

Yes! We comply with COPPA and similar regulations:

Parental consent is required for children under 13
Parents can review and delete their child's information
Age-appropriate content filtering
Same security measures as adult accounts

What happens when I delete a conversation or my data?

When you delete, it's gone forever.

Deletion in Pip is permanent and immediate. We do not keep backups of deleted data, and there is no recovery option.

Note: A deletion audit log entry is retained for security and compliance purposes, but it only records that a deletion occurred—not the actual content that was deleted.

Technical Questions

What AI technology powers Pip? 
Pip uses state-of-the-art AI models from leading providers including Anthropic (Claude)
          and Google AI (Gemini). We carefully select the best model for each task to provide
          accurate, helpful, and safe responses.
 

What browsers are supported?

Pip works best on modern browsers:

Chrome (latest version)

Firefox (latest version)

Safari (latest version)

Edge (latest version)

Can I export my data?

Yes! You can request a copy of your data at any time through Settings → Privacy. We'll provide your data in a machine-readable format (JSON) within 30 days.

Billing & Subscription

Is Pip free? 
Pip is currently in closed beta and free to use for beta testers. We'll announce pricing
          plans before transitioning to a paid model, and early users will receive special benefits.
 

Will there be a free tier when you launch pricing?

We're committed to making Pip accessible to all families. We plan to offer a free tier with essential features, with optional premium plans for advanced capabilities.

Support

How do I contact support?

We're here to help! You can reach us at:

Email:

[email protected]

Response Time: 24-48 hours

I found a bug. How do I report it?

Thank you for helping us improve! Please email us at [email protected] with:

Description of the issue
Steps to reproduce
What you expected to happen
Screenshots (if applicable)
Your browser and operating system

I have a feature request. Where can I share it?

We love hearing your ideas! Send feature requests to [email protected]. We review all suggestions and prioritize based on user feedback.

Still Have Questions?

If you didn't find the answer you were looking for, please don't hesitate to reach out:

General Questions

[email protected]

Privacy Concerns

[email protected]

Technical Support

[email protected]